Frequently Asked Questions (FAQ) - Liliw Tsinelas Online Store

Frequently Asked Questions (FAQ)

Frequently Asked Questions

Is this a legitimate online store?

Hindi po ito scam. Pangalan naming magkakapatid ang nakataya dito. Our main goal is to promote the local tsinelas industry of our hometown and to make the brand “TATAK LILIW. TIBAY LILIW.” be known from Luzon, to Visayas and Mindanao. And it is our desire to help you find your perfect pair that will walk with you through every life’s turns. Because with the perfect tsinelas, everything could go right.

How can I order? 

May tatlong paraan po para magbigay ng order sa amin: Via Cart Sytem, via Google Form, and via FB Messenger.

What are the prices of your slippers/sandals?

Makikita ninyo sa aming Shop Page ang mismong presyo ng mga binebenta naming slippers/sandals. Ang range ng price ay ₱ 520 to ₱ 690 depende sa klase. We are offering flat sandals, block heels, chunky heels, gladiators, flatforms, and comfort shoes

How about the colors and sizes?

If you click the individual product, makikita mo doon ang available colors (Beige, Black, Gold, Red, Rose, Silver, Tan, White) and sizes [4 (21 cm), 5 (22 cm), 6 (23 cm), 7 (24 cm), 8 (25 cm), 9 (26 cm), 10 (27 cm)].

Liliw Tsinelas Online Store

How about the shipping fee?

Dahil mahal namin kayo, libre na ang shipping!

How can I pay for my order?

You can pay your order via Bank Deposit/Cash Remittance (LBC, Palawan Express, Cebuana, ML, etc.) and PayPal/Credit Card. The account details will be sent after you have submitted your order. Please be reminded that your order won’t be shipped until we receive the screenshot of your deposit slip or online bank transfer transactions. Send it to magtanong@liliwtsinelas.com or PM us at our Facebook Page.

Can I replace or return my order?

Sa ngayon, ang policy po namin ay “No return and No exchange”. Kaya po may size chart kami na maaari ninyong pagbasehan. Make sure na sukatin ninyong mabuti ang paa ninyo. Kung sakaling mali ang order na naipadala sa inyo (e.g. wrong color and size), sisiguraduhin namin na mapapalitan iyon.

I’m from the furthest area in Mindanao, can I still order?

Gaya po ng sabi namin, we want to promote the local tsinelas industry of our hometown  to Luzon, Visayas and Mindanao. So yes! Gagawan natin ng paraan kung paano makakarating sa lugar mo ang aming produkto. LBC Express  and JRS Express will be our partners for this.

When will I receive my order?

Once we have received the screenshot of your deposit slip, online bank transfer transactions or any proof of payment, we will already request our partner manufacturer to proceed in making your slippers/sandals. Nagsisimula pa lang naman ang aming online business kaya please bear with us. Minimum na 7 days and maximum of 14 days bago makarating ang order ninyo after the payment. Huwag kayong mag-alala because we will always keep in touch with you regarding the status and progress of your order. Ang hinihingi lang po namin ay ang tiwala ninyo. 🙂

May tanong pa po kayo? Feel free to use the comment box below or send us a message at Facebook.

PS: Gusto mong kumita? Basahin ito: Referral and Reseller Program of Liliw Tsinelas Online Store.

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